Return & Exchange Policy
Return & Exchange Policy
At ShalimarPlasticHouse.com, we strive to provide you with a seamless and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns & Exchanges
Products are eligible for return or exchange if:
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The request is made within 7 days of delivery.
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The product is unused and unworn.
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The product is in its original packaging and in the same condition as received.
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All original accessories, tags, and packaging are included where applicable.
2. Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
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Customized or personalized products.
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Products marked as "Final Sale" or "Non-Returnable."
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Products that have been used, damaged, or altered after delivery.
3. How to Initiate a Return or Exchange
To request a return or exchange:
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Log in to your ShalimarPlasticHouse.com account.
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Go to the Order History section.
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Select the order containing the item you wish to return or exchange.
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Follow the instructions to submit your return or exchange request.
If you need assistance, you can also contact our customer support team.
4. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to an error on our part, such as receiving the wrong product or a damaged/defective item.
We recommend using a trackable shipping service when returning an item to ensure safe delivery.
5. Refund Process
Once we receive and inspect the returned product, we will process your refund.
Refunds will be issued to the original payment method used for the purchase.
Please allow up to 7 business days for the refund to be processed after the returned item has been approved.
6. Exchange Process
If you request an exchange, the replacement product will be shipped once we receive and inspect the returned item.
If the requested replacement item is unavailable, we will process a refund instead.
7. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.
Depending on the situation, we may arrange a replacement or refund.
To help us resolve the issue quickly, please provide relevant details and photographs of the damaged or defective product when contacting us.
8. Order Cancellation Policy
Orders can be canceled within 12 hours of placing the order.
Once an order has been processed or shipped, it cannot be canceled and will be subject to our Return & Exchange Policy.
9. Contact Us
If you have any questions or concerns regarding our Return & Exchange Policy, please contact our customer support team:
Email: customer-sales@shalimarplastichouse.com
Customer Service Hotline: +92 319 6234200
WhatsApp: +92 319 6234200
We are available Monday to Friday, 9:00 AM – 6:00 PM and aim to respond to customer inquiries within 24 hours.
By shopping with ShalimarPlasticHouse.com, you acknowledge and agree to the terms outlined in this Return & Exchange Policy.
We appreciate your trust in Shalimar Plastic House and are committed to providing you with quality products and excellent customer service.