Return & Exchange Policy

Return and Exchange Policy for ShalimarPlasticHouse.com

At ShalimarPlasticHouse.com, we strive to provide you with a seamless and satisfying shopping experience. We understand that occasionally, you may need to return or exchange a product. To ensure your satisfaction, we have established a clear and transparent Return and Exchange Policy.

1. Eligibility for Returns and Exchanges:

• Products eligible for return or exchange must be unused, in their original packaging, and in the same condition as received.
• Returns and exchanges are accepted within 7 days from the date of delivery.

2. Non-Returnable and Non-Exchangeable Items:

• Customized or personalized items.
• Products marked as "Final Sale" or "Non-Returnable."

3. How to Initiate a Return or Exchange:

• Log in to your ShalimarPlasticHouse.com account.
• Go to the 'Order History' section and select the order containing the item you wish to return or exchange.
• Follow the provided instructions to initiate the return or exchange process.

4. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of the item.

5. Refund Process:

• Refunds will be issued to the original payment method once the returned item is received and inspected.
• Please allow 7 for the refund to be processed.

6. Exchange Process:

• If you opt for an exchange, the new item will be shipped once the returned item is received and inspected.
• In case the requested exchange item is unavailable, a refund will be processed.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement or refund.

8. Cancellation Policy:

• Orders can be canceled within 12 hours of placement. Once an order is processed, it cannot be canceled.

9. Contact Us:

• If you have any questions or concerns about our Return and Exchange Policy, please contact our customer service team at [customer-sales@shalimarplastichouse.com] or [Customer Service Hotline: +92 319 6234200].

By shopping with ShalimarPlasticHouse.com, you agree to abide by the terms and conditions outlined in this Return and Exchange Policy. We appreciate your trust in us and are committed to ensuring your satisfaction with our products and services.